Frequently Asked Questions
- Why do Christians need counselling or mentoring?
Some of the reasons why Christians need counselling/mentoring:
- Some Christians need help to identify conflicting behaviours with God’s teachings, which is their new standard of living.
- Some Christians have theoretical knowledge but don’t know how to apply it practically in their lives.
- Christianity does not protect a person from all the human issues that we go through, such as grief, marital issues, parental issues, habitual sins and so forth.
- Some Christians need healing from past trauma and unresolved childhood issues.
- Christians are still normal humans, saved by grace, who need to learn to walk in the new identity they received when they became Christians.
- How will I communicate with my counsellor?
You can get counselling in two ways:
- WhatsApp video call with your counsellor
- Zoom video call with your counsellor
- Exchange Emails with your counsellor
You can use different ways at different times as you wish, based on your needs, internet connection, availability, and convenience.
- How do WhatsApp and Zoom Video Calls work?
These applications are freely available for desktops and mobile devices. Your counsellor will schedule a day and time that suits you and log in to your chosen application at that time. Your counsellor will send you an invite for Zoom at allocated times. On WhatsApp, your counsellor will prompt you to start the video session. After you confirm, you will immediately begin video chatting with your counsellor.
- How do I get started with counselling?
Click here to send an email to your counsellor. Explain your present challenge briefly, what times and days you are available to meet, and the time zone of your country?
- What happens in the first session?
The counsellor will ask you for further information about the Confidential Inventory form you filled in when you signed up in the first session.
It is important to get a background of the client and a better understanding of what the client wants to achieve by attending these counselling sessions.
After the first session, the counselling process will then take form as the client expresses their thoughts, feelings and emotions.
- How many sessions do I need?
The number of sessions will vary from person to person and the severity of their situation and challenge. The number of counselling sessions required may vary, and the client can at any point decide to withdraw. However, in practice, it is found that clients usually see a difference within the following timeframes.
1-4 sessions
1-6 sessions
1-12 Sessions (for more severe cases)
In the first session, the client will complete personal information and the consent form. Afterwards, the counsellor will discuss the primary reason for attending counselling. It is also relevant to get the client’s background/history in the first session to get a better perspective of helping with the journey to wholeness.
- How does Email exchanging work?
Once you have contacted your counsellor via email, you and your counsellor will begin to communicate via email. You will write about yourself, the things going on in your life, ask questions and discuss the issues that trouble you. Your counsellor will then read your messages, and respond with questions, feedback, insights, and guidance.
You can exchange emails with your counsellor at any time, from anywhere, using any Internet-connected device. The room is open 24/7 and since messaging is not in real-time it doesn’t require scheduling. Instead, you can choose whenever you want to write or respond to your counsellor. You will get a notification by email when the counsellor has sent you a message.
- How much does counselling cost?
Ask Mareli Counselling – sessions cost ranges depending on the package you choose. The following are the costs for one-on-one sessions (it excludes couple counselling).
- Express and Connect: Start Your Journey – 1 Session (50 min @ $25.00)
- Healing Journey Package – 4 Counselling Sessions. (4 x 50 min @ $99.00 for all sessions)
- Wholeness Journey Package: 6 Counselling Sessions (6 x 50 min @ $150 for all sessions)
- Follow-up session (50 min @ $25.00)
- How does the payment process work?
For a counselling session to take place, a package needs to be fully paid by EFT or PayPal to confirm the scheduling of the session.
- Can I claim from insurance or medical aid?
Services offered using this site are not covered by health insurances/medical aid.
